Common Trezor.io/Start Problems & Fixes
Setting up your Trezor hardware wallet through Trezor.io/Start is usually smooth, but occasionally, things don’t go as planned. Whether your device isn’t being recognized or the page keeps refreshing, these common issues can be resolved with just a few simple steps.
This guide covers the most frequent setup problems faced by new users — and exactly how to fix them.
🚫 Problem 1: Device Not Recognized
Symptom: Your computer doesn’t detect the Trezor device after plugging it in.
✅ Fixes:
- Use the original USB cable that came with the device.
- Avoid USB hubs or splitters; connect directly to the computer.
- Try another USB port, especially if your device has both USB 2.0 and 3.0 ports.
- Restart your browser and computer.
- Try using a different browser, such as Chrome or Firefox.
If it still doesn’t work, try the Trezor Suite desktop app instead of using a browser.
🌐 Problem 2: Trezor.io/Start Page Not Loading
Symptom: The website fails to load or stays blank.
✅ Fixes:
- Make sure your internet connection is active and stable.
- Open the site in a private or incognito browser window.
- Clear browser cache and cookies.
- Disable browser extensions, especially ad blockers or privacy tools.
- Use a different browser or device to rule out browser-related problems.
If nothing works, consider setting up your wallet using the official desktop application for Trezor.
⚙️ Problem 3: Trezor Bridge Not Working
Symptom: The system says your device can’t connect, or keeps asking to install Trezor Bridge even after you've done so.
✅ Fixes:
- Reinstall the Trezor Bridge software on your computer.
- Restart your browser and your computer.
- Make sure only one wallet application is open at a time.
- Temporarily disable antivirus or firewall software to see if they’re blocking the connection.
- Ensure no other apps or tabs are trying to access your device simultaneously.
You can also verify if Bridge is running properly through its status page (check locally through the software).
🔁 Problem 4: Stuck on Firmware Installation
Symptom: The device remains stuck at "Install Firmware" and doesn’t progress.
✅ Fixes:
- Open the Trezor Suite desktop app and try installing the firmware from there.
- Follow on-screen instructions carefully and don’t disconnect the device during the process.
- If installation fails, unplug the device, restart your computer, and try again.
Note: Some new devices are shipped without firmware pre-installed as a security measure. This is normal.
🔐 Problem 5: PIN or Recovery Seed Not Advancing
Symptom: Buttons don’t respond, or nothing happens after selecting options for PIN or recovery seed.
✅ Fixes:
- Follow prompts on both your computer and Trezor device — you may need to confirm actions physically on the device.
- Make sure you have the latest version of Trezor Suite or browser tools.
- Close and reopen the app, or restart your browser.
- Switch to another browser or the desktop app for better compatibility.
🔄 Problem 6: Setup Loop or Repeated Prompts
Symptom: The page keeps redirecting you back to install something you've already installed.
✅ Fixes:
- Clear your browser cache and cookies.
- Restart your browser or open it in private mode.
- Double-check that Trezor Bridge is actually running in the background.
- Temporarily turn off browser extensions that may interfere.
- Try a completely different browser or install the desktop version of Trezor Suite for a more reliable experience.
🧪 Additional Tips for New Users
- Always use the original USB cable or a high-quality data-capable cable.
- Make sure you only download software from the official Trezor website (never from third-party sources).
- If using the desktop app, close all browser windows when managing your wallet to prevent conflicts.
- Never enter your recovery seed online — only write it down and store it offline.
- Keep your firmware, browser, and operating system updated to avoid compatibility issues.
🧠 Final Thoughts
Setting up your Trezor wallet is your first step toward taking full control of your cryptocurrency. If something doesn’t go right on the first try, don’t panic — most issues at Trezor.io/Start are minor and easy to resolve.
When in doubt:
- Restart your browser and device
- Switch to the desktop Trezor Suite
- Reinstall Bridge if the device isn’t being detected
- Contact official support if the problem continues